Effective Date: 13-02-2026
North Weber Sewer Service District (“NWSSD”, “we”, “us”, or “our”) is committed to transparency and fairness in billing and payment processing. This Refund Policy explains when refunds may be issued for payments made to the District.
This policy applies to payments made to NWSSD, including but not limited to:
Property Standby Fees
Payments made to NWSSD are generally non-refundable, except in cases of:
Billing errors
Duplicate payments
Overpayments
Payments made in error
Refunds are not issued automatically and must be reviewed and approved by the District.
If you believe you have been incorrectly billed or have made an overpayment, please notify NWSSD as soon as possible.
Upon verification, NWSSD may:
Issue a refund, or
Apply a credit to your account toward future charges
The method used will be determined at the District’s discretion and in accordance with applicable laws and policies.
If a duplicate payment or payment made in error is confirmed:
A refund may be issued to the original payment method when possible, or
A credit may be applied to the account
Refunds will only be issued to the individual or entity that made the original payment.
The following are generally non-refundable, unless required by law:
Administrative or processing fees
Connection, impact, or inspection fees once services have been rendered or scheduled
Charges associated with enforcement, penalties, or late fees
To request a refund, please provide:
Account holder name
Service address or account number
Date and amount of payment
Reason for refund request
Proof of payment (if available)
Requests must be submitted within a reasonable time after the payment date.
Approved refunds may take up to 30 business days to process, depending on payment method, internal review, and financial procedures.
All refund requests are subject to:
Applicable Utah state laws
District policies and procedures
Public records and audit requirements
NWSSD reserves the right to deny refund requests that do not meet policy or legal criteria.
NWSSD may update this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of District services constitutes acceptance of the revised policy.
For questions or refund requests, please contact:
North Weber Sewer Service District
Website: https://nwssd.utah.gov/
Email: info@nwssd.utah.gov
Phone: (435) 574 0610
